Privacy Policy Tealive88 – Our Commitment to Protecting Your Data

Tealive88 ("We", "Platform") respects the privacy of every individual who uses the tealive88.click website and all related services. This Privacy Policy has been prepared to clearly and transparently explain how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

We believe transparency is the foundation of trust. That is why the tealive88 Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. Our goal is for every Malaysian player on our platform to have a clear understanding of what happens with their data.

This Privacy Policy applies to all users of the Tealive88 platform, including unregistered visitors, registered members, and former members who have closed their accounts. Data collected prior to account closure remains subject to this policy until the applicable data retention period expires.

Tealive88 only collects data that is necessary to provide our services safely and effectively. The following are the categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs, or political views unless specifically required by applicable law and with your explicit consent.

Your personal data is collected through the following methods:

• Registration Form: When you register a Tealive88 account, you provide your identity and contact information directly through our online registration form.
• KYC Process: During identity verification (Know Your Customer), you will be asked to upload documents such as a copy of your MyKad and bank statement. These documents are processed securely and are not retained beyond what is necessary.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks, your transaction information is automatically collected by our payment system.
• Platform Activity: All betting activity — including bets placed, matches followed, and bonuses claimed — is automatically recorded as part of the platform's normal operations.
• Tracking Technologies: Cookies, web pixels, and similar technologies are used to automatically collect technical and usage data when you access the platform. See Section 7 for more details on our cookie policy.
• Communications: When you contact our support team via live chat or email, the content of those communications is recorded for record-keeping and service improvement purposes.

Tealive88 uses your personal data solely for the following purposes:

• Account Management: To open, verify, and manage your Tealive88 member account, including the login process, identity verification, and account information updates.
• Transaction Processing: To process deposits via your preferred Malaysian payment method and withdrawals to your bank account or eWallet.
• Legal Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, identity verification (KYC), and reporting to the relevant authorities where required by law.
• Platform Security: To detect, prevent, and investigate fraud, platform abuse, hacking attempts, and activities that violate Tealive88's Terms & Conditions.
• Service Communications: To send you important account-related notifications, including transaction confirmations, security alerts, updates to our terms and policies, and relevant promotional information.
• Product Improvement: To analyse platform usage patterns at an aggregate level in order to understand which features are most useful and identify areas for improvement. This analysis is conducted on aggregated data, not on individual user data.
• Customer Support: To effectively resolve enquiries, complaints, and technical issues by referencing your account history and communication records.
• Responsible Gaming: To monitor betting patterns that may indicate signs of problem gambling and offer appropriate assistance to members who may need support.

Tealive88 does not use your data for any purposes not stated above without first obtaining your explicit consent.

Tealive88 does not sell your personal data to any party. However, there are limited situations where we need to share your data with specific third parties for platform operational purposes:

• Payment Service Provider: The transaction information required is shared with eWallet and banking providers (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) to process your deposits and withdrawals. These providers are bound by Malaysia's strict financial security standards.
• Identity Verification Provider: For the KYC process, we may use third-party identity verification services to help validate the authenticity of the documents you submit. These providers do not retain your data once the verification process is complete.
• Technical Infrastructure Provider: Servers that store Tealive88's data may be managed by selected cloud infrastructure providers. These providers handle data storage only and do not have access to the content of your personal data.
• Legal Authorities: Tealive88 will disclose your personal data to Malaysian authorities if required by a court order, Malaysian law, or in the context of a legitimate criminal investigation. We will endeavour to notify you of any such disclosure unless prohibited by law.

Tealive88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, modification, disclosure, or destruction:

• 256-bit SSL Encryption: All data in transit is protected with 256-bit SSL encryption, ensuring that no third party can read your data as it travels between your device and our servers.
• Data-at-Rest Encryption: Sensitive data such as passwords and financial information is stored in encrypted form in our database. Even in the event of unauthorised database access, the data cannot be read.
• Structured Access Control: Access to user data among Tealive88 staff is restricted on a need-to-know basis. All access is logged and audited on a regular basis.
• Continuous Monitoring: Tealive88's security monitoring system operates 24 hours a day to detect any suspicious activity or attempted unauthorised access to our systems.
• Regular Security Testing: We conduct regular penetration testing and vulnerability assessments to identify and address security weaknesses before they can be exploited.
• Staff Training: All Tealive88 staff with access to user data undergo regular information security training.

While we take comprehensive security measures, no system can guarantee 100% security. We encourage you to take personal precautions such as using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone.

Tealive88 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core functions, such as maintaining your login session, remembering your language preference, and ensuring account security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: These cookies collect information about how you use the platform – pages visited, time spent, and any errors encountered. This data is used to improve platform performance and stability. All data is collected in aggregate and anonymised form.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as odds display, language, and other account settings — to deliver a more personalised experience.
• Analytics Cookies: We use internal analytics tools to understand overall platform usage patterns. This data helps us make informed decisions about which features to keep, improve, or remove.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies will affect the functionality of the tealive88 platform and may prevent you from logging in or using certain features.

As a tealive88 user subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Tealive88 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to meet our legal obligations. The following are our data retention guidelines:

• Active Account Data: For as long as your account remains active with Tealive88, your identity data and account information will be retained to allow you full use of our services.
• Financial Transaction Records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of 7 years from the transaction date, in accordance with the Financial Services Act and Malaysian tax law requirements.
• KYC Records: Identity verification documents are retained for a minimum of 5 years from the date of verification or after account closure, whichever is later, in compliance with Malaysia's AML requirements.
• Communication Data: Support chat records and emails are retained for 2 years for reference and service improvement purposes.
• Technical Log Data: Access logs and technical data are retained for 12 months for security and incident investigation purposes.
• After Account Closure: Once an account is closed, active account data will be deleted within 90 days, subject to applicable legal retention requirements.

The Tealive88 platform may contain links to third-party websites in certain contexts. Tealive88 is not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to any other sites.

We recommend reading the privacy policy of every website you visit, especially before providing any personal information. Tealive88 has no control over the content or privacy practices of third-party websites and accepts no responsibility in relation to them.

The Tealive88 platform is intended for individuals aged 18 and above only. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on the Tealive88 platform, please contact us immediately at support@tealive88.click so we can take the appropriate action.

Parents and guardians are encouraged to monitor their children's online activities and use available parental control tools to restrict access to online gambling platforms.

Tealive88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or our products and services.

• Minor changes that do not affect your fundamental privacy rights may be made without prior notice.
• All active members will be notified of significant changes via their registered email address at least 14 days before the effective date.
• The date of the last update will be displayed at the top of this page so you always know which version of the Privacy Policy is currently in effect.
• Continued use of the Tealive88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically to stay up to date with our data protection practices.

If you have any questions or concerns, or wish to exercise your PDPA rights, please reach out to us through the following channels: